At LegendsNgnix, we aim to provide you with the highest quality security solutions for your Nginx servers. We want you to be completely satisfied with our services. Please read our refund policy carefully before making a purchase.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service for any reason within the first 14 days of your initial purchase, you can request a full refund.
To initiate a refund request, please contact our support team at [email protected] with your account information and reason for the refund.
Eligibility for Refunds
Refunds are available under the following conditions:
- The refund is requested within 14 days of the initial purchase
- The service did not meet the specifications outlined in our documentation
- You experienced persistent technical issues that our support team was unable to resolve
- The service was unavailable for an extended period (exceeding our SLA guarantees)
Pro-rated Refunds for Annual Subscriptions
For annual subscriptions that have been active for more than 14 days, we may offer pro-rated refunds based on the unused portion of your subscription, minus a 20% administrative fee. This is evaluated on a case-by-case basis.
Ineligible for Refunds
The following situations are not eligible for refunds:
- Subscriptions active for more than 14 days that do not meet the pro-rated refund criteria
- Custom configurations or special enterprise setups, unless otherwise specified in your contract
- Failure to follow proper implementation instructions or ignoring technical advice from our support team
- Accounts terminated due to violations of our Terms of Service
- Additional services or add-ons purchased separately from the main subscription
How Refunds Are Processed
Refunds will be issued using the same payment method used for the original purchase. Processing times for refunds vary based on the payment method:
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
Plan Downgrades
If you downgrade your subscription plan, the difference in price will be applied as credit to your account for future billing cycles. No cash refunds are provided for plan downgrades.
Special Circumstances
We understand that special circumstances may arise. If you believe your situation warrants a refund outside of this policy, please contact our billing department at [email protected], and we'll review your case individually.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new refund policy.
9. Contact Information
For questions about this SLA or to report issues regarding service availability, please contact our support team:
Email: [email protected]
Phone: +44 7922 959772